Loyalty card terms and conditions

With the new loyalty scheme, you earn points on everything you buy, except artisan and sale items. You no longer have to spend over £10 to start earning points. Once you've spent £200, you'll receive £10 off. By using one of our loyalty cards you agree to the full terms and conditions, which are listed below:

  1. You will receive 5 points for every pound you spend on a valid purchase in the shop (sorry webshoppers).
  2. When you have reached 1000 points you will receive £10 off your next in-shop purchase.
  3. You must present your card at the time of purchase to receive your points, we cannot look you up and we cannot add points retrospectively.
  4. You must present your card at the time of purchase to receive your £10 discount.
  5. If you return an item for a refund or exchange then your points balance will be adjusted accordingly.
  6. Valid purchases include all items except:
    → Artisan items - including hand dyed yarns
    → Sale items
    → Items which are on offer
    → Events (but you still get points for workshops)
    → Commissioned items.
  7. Your first card is free of charge, but if you lose a card a replacement costs £5.
  8. Loyalty cards may be cancelled, suspended, refused or withdrawn at any time and for any reason.
  9. Owing to high demand, we have been forced to cancel cards that have not been used for 12 months or more. We are able to re-register the card, but your points balance will be reset.

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