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Shipping & Returns

Postage

All deliveries will be sent First Class via Royal Mail. We will use the cheapest option available at the time of postage. Our postage rates are as follows:

  • Up to and including 50g: £1.00
  • Up to and including 500g: £3.50
  • Up to and including 1000g: £6.15
  • Over 1000g: Free

Please remember that a 100g ball of wool will weigh more when the packaging is taken into account.

Please contact us if you want a higher price delivery i.e. special delivery, signed for, or if your order is to be sent abroad, and we will alter the price accordingly.

Refunds

We regret to inform you that we can not offer refunds on artisan products, patterns, books, needles and notions unless faulty. This does not affect your statutory rights.

We are happy to offer a refund or replacement on any commercial yarn, as long as it is in a saleable condition - i.e. no odour, the ball-band intact or not used (this list is not exhaustive). Refunds will be made in the same manner as the original sale. For example, if you paid by card, then the refund will go back onto that card.

The refund will only be issued once we have received the goods back in our possession.

If you are posting the item back to us, this will be at your expense unless we are at fault.

If you wish to return an item, you must contact us within 28 working days of receiving the goods and return the item to our possession within 28 working days of informing us of your intention to return the goods.

Customer orders

As we are a retail shop, there may be times when the item you are wanting to buy has already been bought by another customer before we have been able to pick and pack your item.

If this occurs, we will endeavour to contact you within a reasonable time. You can wait for the item to be re-ordered, select an alternative item or be given a refund. In the case of artisan items, the item may not be restocked so an alternative would be offered or a refund given.

Please bear in mind that the colour or shade of the item ordered may differ from the picture seen, this is due to different screen resolutions.

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