Refund policy

Refunds

This is only applicable online. In store sales have different rules and we do not offer refunds.

We are happy to offer a refund or a replacement on any products in store excluding yarn, artisan* or personalised product, as long as it is in a saleable condition - i.e. no odour, the packaging is in intact and not used (this list is not exhaustive). Refunds will be made in the same manner as the original sale. For example, if you paid by card, then the refund will go back onto that card.

We do not accept returns on yarn purchased in store or online as we can't know what has happened to it once it has left our shop - you may have pets, moths, have used a few metres to finish a project and then want to return the left overs - there are many reasons why we don't accept returns on yarn. We're more than happy to discuss this further with you.

The refund will only be issued once we have received the goods back in our possession.

If you are posting the item back to us, this will be at your expense unless we are at fault.

If you wish to return an item, you must contact us in writing within 28 working days of receiving the goods and return the item to our possession within 28 working days of informing us of your intention to return the goods.

*Artisan products are products made by small makers for us e.g. Bertie & Poppet project bags.

Refunds will not be given on workshops, lessons or events but please contact us as we may be able to help you resell the place.